+ What is your allergy policy?
We are not a nut-free facility, although we strive to be sensitive to the needs of those with nut and other allergies. Please be aware that we use a commercial coffee machine in our space, and may steam dairy and nut-based milk products. We also offer a variety of nut-free, dairy-free and gluten-free prepackaged foods for sale in our space, in addition to foods that contain nuts and dairy. Our guests may bring outside foods into our space that contain nuts, dairy and other allergens, which are intended for eating in designated areas only. We strongly urge you to bring an EpiPen® with you if you or your child has a known allergy. If you have specific questions or concerns, or if we can help in any way, please do not hesitate to let us know.
+ Are reservations required?
We strongly encourage on-line reservations, which guarantees you a spot. If you arrive without a reservation, we will make every effort to accommodate you, but there is no guarantee you will gain entry until space frees up.
+ Does a parent/guardian need to be with my child at all times?
Yes, as a general rule, parents and caregivers must attend to their child(ren) at all times. We are not a drop-off play space or day care, and all adults are responsible for the well-being and behavior of the child(ren) in their care.
In particular, parents/guardians must be vigilant with children under the age of 3 years. There may be small parts in our space that could create a choking hazard. In addition, children under 3 should be kept away from large magnetic tile projects that can fall down.
+ What is the age range at Genius Gems?
Our general admission activities are open to all ages, but are best suited for children ages 4 and up. Currently, our classes are designed for children ages 2-12. In the evenings, we offer teen nights, college nights, and special events for adults.
Special Note Regarding Young Children: Please note that magnetic tiles are recommended by the manufacturer for ages 3 and up, and we advise caution when bringing children less than 4 to our space. Not all of our activities are appropriate for children less than 4 and we advise parents/guardians to monitor their children at all times during our space to ensure they are playing safely and not detracting from the experience of others (e.g., by destroying others' projects). There may also be small objects throughout our space that could pose a choking hazard to the youngest children.
+ What are magnetic tiles and are they safe?
Magnetic tiles are plastic tiles with built-in magnets that allow them to stick together. They are designed for children aged 3 years and up.
At Genius Gems, we take safety seriously. We partner with our guests to help enforce these rules:
- There is no smashing of projects at Genius Gems.
- Any tiles that fall to the ground must be picked up immediately.
- Parents/caregivers are required to supervise their children at all times.
+ Do I have to sign a waiver?
Yes. For insurance purposes, every parent/guardian that enters Genius Gems must sign a waiver for any child under the age of 18 that is under their care. No exceptions. Genius Gems has the right to refuse entry if a parent or guardian does not sign a waiver. Birthday Party hosts are responsible to have their guests sign the waivers as well.
+ Are the tiles clean?
Cleanliness is a top priority to us. We scrub our collection with soap and water every week, and more frequently as needed. One of the benefits of magnetic tiles is that they are perfectly flat on all sides. That makes them easy to keep clean and hygienic.
+ Do I have to take off my shoes to play?
Yes, we ask that you remove your shoes upon entering Genius Gems. We have a coat closet where you may leave your shoes. We also offer socks for sale ($2 per pair) at our concession area.
+ Is there a place to put my personal belongings?
We have areas to put jackets and shoes should you wish to remove them, but we ask that you take responsibility for your personal belongings.
+ Do you offer day passes?
No, general admission tickets are valid for 2 hours based on your reservation time.
+ What types of payment do you accept?
We accept Visa, Mastercard, American Express, and Discover as well as Apple Pay and Android Pay. No cash or personal checks are accepted.
+ Do you sell magnetic tiles?
Yes, you can purchase them in our store. We also have select other merchandise including STEM-based robotics for sale. We only sell products that meet our strict requirements: 1) they must promote learning through play, 2) they must receive excellent reviews on Amazon.com, and 3) they must provide a good value - be used again and again for many years to come.
+ I have a great idea for a Genius Gems activity or special event. What should I do?
Please send us your ideas by filling out this form. Thanks so much - we thrive on creative ideas!
+ I still have questions - how can I contact you?
We're happy to help! Contact us weekdays, 9:00AM-5:00PM, by calling (862) 267-0611 or email us.